Delivery Information
At GKG we take great care in packing your order to ensure it arrives safely and promptly. Once your order is placed, our team typically requires up to 5 business days to prepare it for shipment.
Pre-Order Items:
If your purchase includes a pre-order item, please check the product’s release date and estimated arrival in South Korea. Your order will be packed and shipped according to our standard processing timeline after the release date. If your order contains a pre-order item and regular items, the full order will be shipped only after the pre-order product's release date.
Shipping Times:
Delivery times vary depending on your location. For customers in the United States, Europe, and Canada, shipping generally takes between 6-12 days. This timeframe can vary based on flight schedules, your country, and the specific city of delivery.
Please note that during busy seasons or due to unexpected circumstances (such as customs delays), delivery times may be extended. If you experience any delays, don’t hesitate to contact our customer support for assistance.
Customs and Import Taxes:
1. VAT Calculation
• VAT for European Union countries is automatically calculated based on your country’s VAT rate and applied at checkout.
• The prices you see on the product pages do not include VAT. It will be added and displayed in your cart before completing the payment.
2. Customs Duties and Import Taxes
• The prices on our website do not include customs duties or additional import taxes that may apply if your order exceeds your country’s duty-free threshold.
• If your order is subject to customs duties, they will need to be paid by the recipient upon delivery. These charges vary depending on your country’s regulations and are not controlled by us.
3. Customs Limits and Responsibility
• Each country has its own duty-free limit. Please check your country’s customs regulations to understand the limits and potential additional charges for your order.
• We encourage you to be aware of your country’s import policies to avoid unexpected fees.
Shipping Costs:
The exact shipping cost to your country will be calculated at checkout based on the weight of the items in your order.
Tracking:
You can check your tracking code in your personal account and monitor your package’s journey as it makes its way to you.
Returns and Exchanges Policy:
In the unlikely event that your item arrives damaged or there is an issue with your order, please contact us through the “Contact Us” section on our website. If you notice that your package has arrived damaged, we kindly ask that you record a video of the unboxing process and clearly show the damage. Unfortunately, without a video of the unboxing and damage, the courier service may not accept claims. We appreciate your understanding.
Returns or exchanges are only possible if the product is damaged during transportation or if the store made a mistake in your order. To process a return or exchange:
• The recipient must provide an official damage report from the postal service.
• The recipient should also record a video of the package unboxing to demonstrate the damage.
• If the package arrives visibly damaged, the recipient has the right to refuse delivery.
Contact Information:
For any delivery-related inquiries or other questions, please reach out to us through the “Contact Us” section on our website.
